• Visit account.wfu.edu.
• Select Reset Forgotten Password.
  
  Note:  If you are asked to log in, please open a Private or Incognito browsing session to complete the Reset Forgotten Password steps.
• Enter your WFU username (without @wfu.edu).
• Enter your Last Name.
• Enter your WFU ID number.
• Enter your birth month and day (MMDD).
  
• Select which method you would like to receive your security code to verify your account, either your registered email address or mobile phone via SMS.
  
• Enter the code in the “Code” field and select Check Code
  
• Once your code has been verified, select Continue. 
• Enter your new password, confirm your new password, and select Change Password.
  

Users with WFU-issued Windows computers will need to be on campus or VPN to synchronize their newly created WFU account password with their computer password.