Help Desk, School of Business

General

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@New Student Information 9

• Computing @ the School of Business
• Computer Requirements for MBA, MSA, & MSM Students
• Computer Requirements for MSBA Students
• Activating Your Account
• Logging into WFU Systems

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Account Management 4

• How to change your password [Students]
• How to change your password [Faculty & Staff]
• Password Expiration/Lockouts
• Password was changed 1 day ago [Students]

Alumni 6

• Post-Graduate Information for Alumni
• How to Create your Alumni Gmail account with WakeNetwork (Alumni Transition Step 1)
• How to set a vacation responder/mail forwarding on your student account (Alumni Transition Step 2)
• How to transfer WFU Google Mail & Drive files to an Alumni Account (Alumni Transition Step 3)
• How to transfer WFU Contacts & Calendar to an Alumni Gmail Account (Alumni Transition Step 4)

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Canvas 1

• Canvas Training with LinkedIn Learning

Classroom & Multimedia 10

• AV Technology in WFUSB Classrooms
• Ditto & AirPlay - Share Your Screen Wirelessly
• Ditto Connect client for Multiple Locations
• Using PowerPoint Presenter View with the Classroom's Podium PC
• Poll Everywhere

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Google & G Suite 13

• Google 2-Step Verification
• Google: Using Google 2-Step backup codes
• Google error: Couldn't sign you in
• Managing Multiple Google Accounts.
• Configuring WFU Gmail on your Android Phone

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Miscellaneous 11

• Cisco IP Video Phone – Quick Start Guide
• Cisco Unified Messaging (Voicemail to Email) [Faculty & Staff]
• Equipment available for checkout
• How to make space reservations in DeaconSpace
• How to request Digital Signage

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Network & Wireless 5

• Wireless Configuration for Macs [Faculty, Staff & Students]
• Wireless Configuration for Windows [Faculty, Staff & Students]
• Wireless Configuration for Visitors
• Wireless Configuration for Android Phones
• Managing Visitor Wireless Credentials at the WFUCC

Policies 3

• Copyright Information
• Equipment and Locker Key Checkout Policy
• University Policies and Standards

Printing 10

• WFU Student Printing Overview
• How to Install WFU Student Printers on a PC
• How to Install WFU Student Printers on a Mac
• How to Print on a WFU Student Printer
• How to Make Copies on a WFU Student Printer

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Sakai 16

• Sakai - How to View Announcements
• Sakai - How to Navigate and View Resources
• Sakai - How to Open and Submit Assignments [Students]
• Sakai - How to Open and Submit Tests and Quizzes [Students]
• Sakai - Transferring Multiple Folders/Files (WebDav)

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Software & Devices 18

• WFUSB Classroom Software Requests [Faculty & Staff]
• How to Install Microsoft Office 365
• How to verify you have the full version of Microsoft Office
• How to verify if you have Microsoft Office installed in a Default Location
• How to Uninstall Microsoft Office Desktop Apps

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Webex 12

• Webex Overview
• Webex: Setup your Personal Room
• Webex: Using your Personal Room
• Webex: Inviting Attendees to your Personal Room
• Webex: Assisting another User with Webex

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