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Explore How-To's and learn best practices from our knowledge base.
General
Keep Teaching
4
Technical Support Policy During a Campus Closure
Webex or Zoom for Remote Teaching?
Student Resources for Remote Classwork
Pausing CrashPlan Backups to Preserve Bandwidth
@New Student Information
10
Computing @ the School of Business
Computer Requirements for MBA & MSM Students
Computer Requirements for MSA Students
Computer Requirements for MSBA Students
Activating Your WFU Account
See all 10 articles
Account Management
4
How to change your password [Students]
How to change your password [Faculty & Staff]
Password Expiration/Lockouts
Reset your forgotten password
Alumni
7
Post-Graduate Information for Alumni
How to Create your Alumni Gmail account with WakeNetwork (Alumni Transition Step 1)
How to set a vacation responder/mail forwarding on your student account (Alumni Transition Step 2)
How to transfer WFU Google Mail & Drive files to an Alumni Account (Alumni Transition Step 3)
How to transfer WFU Contacts & Calendar to an Alumni Gmail Account (Alumni Transition Step 4)
See all 7 articles
Canvas for Faculty & Staff
45
Canvas: Importing Content from Past Course [Faculty & Staff]
Canvas: How to change your profile picture
The Zoom Tool in Canvas
Canvas: Apply a WFUSB template to a Canvas course
Canvas: How to add extra time to a quiz for individual or groups of students
See all 45 articles
Canvas for Students
15
Canvas Overview for Students
Canvas Assignments Overview (video) [Student]
Canvas Announcements (article) [Student]
Canvas Assignments Overview (article) [Student]
Canvas Quizzes (article) [Student]
See all 15 articles
Classroom & Multimedia
11
Classroom AV Technology
Ditto & AirPlay - Share Your Screen Wirelessly
Ditto Connect client for Multiple Locations
Using PowerPoint Presenter View with the Classroom's Podium PC
Poll Everywhere
See all 11 articles
Google & G Suite
16
Google 2-Step Verification
Google: Using Google 2-Step backup codes
Google error: Couldn't sign you in
Managing Multiple Google Accounts
Configuring WFU Gmail on your Android Phone
See all 16 articles
Kaltura
26
Kaltura Overview
Kaltura: How to Use My Media
Kaltura: How to Upload Media and link YouTube Media
Kaltura: How to Edit Media Settings
Kaltura: How to Publish & Share Media with Viewers
See all 26 articles
Miscellaneous
14
Cisco IP Video Phone – Quick Start Guide
Cisco Unified Messaging (Voicemail to Email) [Faculty & Staff]
Equipment available for checkout
How to make space reservations in DeaconSpace
How to request Digital Signage
See all 14 articles
Network & Wireless
6
Wireless Configuration for Macs [Faculty, Staff & Students]
Wireless Configuration for Windows [Faculty, Staff & Students]
Wireless Configuration for Visitors
Wireless Configuration for Android Phones
Managing Visitor Wireless Credentials at the WFUCC
See all 6 articles
Policies
3
Copyright Information
University Policies and Standards
Class Recording Policies
Printing
11
WFU Student Printing Overview
Touchless Printing for Students
How to Install WFU Student Printers on a PC
How to Install WFU Student Printers on a Mac
How to Print on a WFU Student Printer
See all 11 articles
Qualtrics
5
Qualtrics Overview
Qualtrics: Creating your Account
Qualtrics: Creating a Survey Project and Adding Questions
Qualtrics: Distributing your Survey
Qualtrics: Working with Survey Results Data
Software & Devices
26
Microsoft Office 365 Installation
Online MSBA Software By Course
On-Ground MSBA Software by Term
R/RStudio Installation Instructions [MSBA Programs]
Tableau Installation Instructions
See all 26 articles
Webex
13
Webex Overview
Webex: Using your Personal Room
Webex: Setup your Personal Room
Webex: Inviting Attendees to your Personal Room
Webex: Join a Meeting hosted by WFU
See all 13 articles
Zoom
23
Zoom Overview
Activating & Logging into the Zoom Meetings Client with your WFU Zoom Account
Getting Started on Windows and Mac
Using Personal Meeting ID (PMI)
Starting the Zoom Desktop Client
See all 23 articles