Help Desk, School of Business

General

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Keep Teaching 6

• Technology Resources for Teaching & Working Virtually
• Technical Support Policy During a Campus Closure
• Webex or Zoom for Remote Teaching?
• Student Resources for Remote Classwork
• Pausing CrashPlan Backups to Preserve Bandwidth

See all 6 articles

@New Student Information 11

• Computing @ the School of Business
• Computer Requirements for MBA & MSM Students
• Computer Requirements for MSA Students
• Computer Requirements for MSBA Students
• Activating Your WFU Account

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Account Management 4

• How to change your password [Students]
• How to change your password [Faculty & Staff]
• Password Expiration/Lockouts
• Reset your forgotten password

Alumni 8

• Post-Graduate Information for Alumni
• How to Create your Alumni Gmail account with WakeNetwork (Alumni Transition Step 1)
• How to set a vacation responder/mail forwarding on your student account (Alumni Transition Step 2)
• How to transfer WFU Google Mail & Drive files to an Alumni Account (Alumni Transition Step 3)
• How to transfer WFU Contacts & Calendar to an Alumni Gmail Account (Alumni Transition Step 4)

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Canvas for Faculty & Staff 42

• Canvas Overview for Faculty & Staff
• Canvas: Importing Content from Past Course [Faculty & Staff]
• Canvas: How to change your profile picture
• Canvas: Apply a WFUSB template to a Canvas course
• Canvas: How to add extra time to a quiz for individual or groups of students

See all 42 articles

Canvas for Students 15

• Canvas Overview for Students
• Canvas Assignments Overview (video) [Student]
• Canvas Announcements (article) [Student]
• Canvas Assignments Overview (article) [Student]
• Canvas Quizzes (article) [Student]

See all 15 articles

Classroom & Multimedia 12

• Classroom AV Technology
• Ditto & AirPlay - Share Your Screen Wirelessly
• Ditto Connect client for Multiple Locations
• Using PowerPoint Presenter View with the Classroom's Podium PC
• Poll Everywhere

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Google & G Suite 17

• Google 2-Step Verification
• Google: Using Google 2-Step backup codes
• Google error: Couldn't sign you in
• Managing Multiple Google Accounts
• Configuring WFU Gmail on your Android Phone

See all 17 articles

Kaltura 23

• Kaltura Overview
• Kaltura: How to Use My Media
• Kaltura: How to Upload Media and link YouTube Media
• Kaltura: How to Edit Media Settings
• Kaltura: How to Publish & Share Media with Viewers

See all 23 articles

Miscellaneous 14

• Cisco IP Video Phone – Quick Start Guide
• Cisco Unified Messaging (Voicemail to Email) [Faculty & Staff]
• Equipment available for checkout
• How to make space reservations in DeaconSpace
• How to request Digital Signage

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Network & Wireless 6

• Wireless Configuration for Macs [Faculty, Staff & Students]
• Wireless Configuration for Windows [Faculty, Staff & Students]
• Wireless Configuration for Visitors
• Wireless Configuration for Android Phones
• Managing Visitor Wireless Credentials at the WFUCC

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Policies 3

• Copyright Information
• Equipment and Locker Key Checkout Policy
• Class Recording Policies

Printing 11

• WFU Student Printing Overview
• Touchless Printing for Students
• How to Install WFU Student Printers on a PC
• How to Install WFU Student Printers on a Mac
• How to Print on a WFU Student Printer

See all 11 articles

Qualtrics 5

• Qualtrics Overview
• Qualtrics: Creating your Account
• Qualtrics: Creating a Survey Project and Adding Questions
• Qualtrics: Distributing your Survey
• Qualtrics: Working with Survey Results Data

Software & Devices 24

• Microsoft Office 365 Installation
• Cisco AnyConnect (VPN) Installation
• Online MSBA Software By Course
• SAS Installation Instructions [MSBA Programs]
• R/RStudio Installation Instructions [MSBA Programs]

See all 24 articles

Webex 14

• Webex Overview
• Webex: Using your Personal Room
• Webex: Setup your Personal Room
• Webex: Inviting Attendees to your Personal Room
• Webex: Assisting another User with Webex

See all 14 articles

Zoom 23

• Zoom Overview
• Getting Started on Windows and Mac
• Using Personal Meeting ID (PMI)
• Starting the Zoom Desktop Client
• Getting Started with iOS

See all 23 articles