Ensure your VPN client is up-to-date (click here for the most recent version of Cisco AnyConnect) and operating correctly on each of your devices prior to traveling out of the country.  

A process has been developed to assist you in preparing for travel to countries where access to Google and other resources are restricted. As of December 2018, this list includes China, Crimea, Cuba, Iran, North Korea, Sudan and Syria. 


If you are currently located in a country with restricted access, please complete the following steps:

  • Submit the Global VPN Request form
  • Enter the required information
  • You will only be contacted by a WFU IS representative if your request is denied.
  • If approved, you will receive an email from AskDeac with a resolution that contains the URL that you will need to use to have VPN access while in one of the restricted countries. The resolution will also contain a reminder to change back to the original VPN URL upon returning from abroad.

Note:  WFU cannot guarantee that VPN connections are reliable and readily available within these countries due to their infrastructure and laws.


If you are travelling to a restricted country, you should begin the request process at least two weeks prior to your trip to ensure adequate set up and testing time of the additional processes required to use VPN while abroad in these restricted areas. What you need to do:

  • Go to AskDeac and enter a ticket for VPN for Restricted Countries
  • Enter your WFU username and password
  • Enter the required information
  • You will only be contacted by a WFU IS representative if your request is denied.
  • If approved, you will receive an email from AskDeac with a resolution that contains the URL that you will need to use to have VPN access while in one of the restricted countries. The resolution will also contain a reminder to change back to the original VPN URL upon returning from abroad.

Note:  WFU cannot guarantee that VPN connections are reliable and readily available within these countries due to their infrastructure and laws.