There are a variety of tools available for teaching and working virtually, use what you are most comfortable with to facilitate your work. The materials included here are recommended by the School of Business IT Department and are designed to assist you to keep teaching during events that prevent us from meeting face-to-face on campus and in classrooms.


Technical Support

Getting Help
For assistance with any of the technologies listed below, please contact the School of Business Help Desk at 336.758.4126 or via email: sbhelpdesk@wfu.edu.
School of Business IT Department Support Policy During a Campus Closure

Test your equipment

We recommend you test the following equipment at home to be prepared for working and teaching remotely: 

  • Laptop or desktop computer.
  • Microphone & Speakers/Headphones – these may be built into your laptop or computer, or you may use an external device such as a USB microphone or headset.
  • Webcam – a camera may already be built into your laptop, but you can also use an external USB camera. 
  • Internet – either commercially provided (e.g., Spectrum, Windstream) or a wireless hotspot through your mobile phone (which uses cellular data).
  • VPN software (only required for accessing some administrative systems) Visit software.wfu.edu for installation instructions.

Strategies & Best Practices


Learning Management Systems

Canvas 

Canvas is the university's newest Learning Management System (LMS). Some academic programs will be transitioning to Canvas in Summer 2020.  These programs include MSA, MSBA, MSM, Undergraduate and the Evening 2021 MBA cohorts.

Sakai 

Sakai is one of the university's Learning Management Systems (LMS). It has many features for collaboration, including: document distribution, a gradebook, discussion, live chat, assignment uploads, and online testing.


Web Conferencing for Synchronous Class Session

Webex

Available to all faculty, students, and staff, Cisco’s Webex is a platform for hosting and attending online meetings and presentations, webinars, training, and online presentations. You can join a meeting using your browser, the Webex desktop app, or your mobile device. Key functions include screen sharing, audio/video, chatting, and recording capabilities.

Zoom

Zoom conferencing offers many of the same features as Webex, but with the added feature of virtual breakout rooms. Zoom has addressed many of the security concerns that initially plagued this platform in March and early April. If you are interested in using Zoom for remote teaching and working, you must register for a Zoom PRO account using the following form: Zoom PRO license form for Faculty & Staff.


TechSmith Relay & Camtasia Studio (create pre-recorded class content)

Available to all School of Business faculty, Camtasia Studio and TechSmith Relay can be used to create and host pre-recorded content.  Typically, instructors use this to create narrated videos of presentations (PowerPoint or Google Slides).


Training Opportunities 

The following training is offered for School of Business Faculty & Staff.  All classes will be held online via Webex/Zoom:


Use of Building Facilities Resources

As of Saturday, March 21st, access to the Farrell Hall and the Charlotte Center is suspended.

If you need access to the building to retrieve items, please email Charles Iacovou to request access.  Please note that requests must be approved by HR.


Additional FAQs for working/teaching remotely

 


Resources to share with students

Please share the following web site with students when communicating teaching plans. It is a dedicated site for School of Business students outlining the technology resources available to them:



From Mur Muchane, CIO of WFU (Thu, Mar 19, 2020):

Concerns about Cloud Systems for Remote Teaching and Working

WFU IS supports all of the major video and audio conferencing platforms: Zoom, WebEx and Google Meet. We have been in contact with each of these vendors and they have assured us that they have invested in sufficient capacity and bandwidth to support the extraordinary needs of the current crises. As cloud solutions, these services are delivered from redundant and dynamically scalable data centers scattered across the country and world. I am therefore hopeful that we will not see any significant outages. That said, the capacity of a home Internet connection has the greatest effect on the perceived performance. Those with low bandwidth connections will likely experience garbled audio and video.

Laptop and Mobile Hotspot Loaners

For students who are without their laptops due to repairs or other reasons, WFU IS has 100 laptop loaners prepped and ready to go. For students that lack broadband, WFU IS has, as of this morning, secured 160 mobile hotspots. Supplies are highly constrained as the entire Verizon inventory of 11,000 units was recently purchased by the State of New York. To date, we have received 18 requests for laptops and 7 for mobile hotspots. I expect both these numbers to grow as faculty reach out to students to inquire about their technology and connectivity needs.